Ontario Volkswagen

My experience at this dealership was absolutely stellar, and I wholeheartedly give it a five-star rating, primarily due to the exceptional service provided by Eduardo Zermeno, the finance manager. The highlight of my visit was the purchase of an ID4, which initially felt like a dream come true. However, shortly after leaving the dealership, we encountered an issue with the AC, which was particularly challenging given that we live two hours away. The response from the sales manager was disheartening, as they initially suggested there was nothing they could do since the car had left the lot. This is where Eduardo truly shone. Demonstrating outstanding customer advocacy, he not only arranged a rental for us while our car was being serviced but also revisited our contract. His rationale was fairness and customer satisfaction, recognizing that encountering issues so soon after purchase was not right. Eduardo's dedication to ensuring our vehicle was thoroughly checked and resolved before we drove off again was immensely reassuring. His actions went beyond the standard customer service – they showed genuine care and a commitment to excellence. If it weren't for Eduardo, my rating for this dealership would have been significantly lower. My heartfelt thanks to Eduardo for turning a potentially negative experience into a testament to outstanding customer service. Highly recommended!

I called the service Department and spoke with Steven. He went above and beyond to help me. The call took all of two minutes, he found out the problem I was having then took my number. He then spoke to the mechanics and a off site vendor, then verified and sourced the part required. Called me back and was able to set an appointment within a couple of days. I dropped off my car and received a call on the day that it was to be finished. When I arrived at the Dealership I was informed vehicle was ready and the final price was even less then the original quote. I have never had such a smooth experience at any dealer in my life. The parts were ordered, the work was completed all within the original time frame that was explained the first time I called. Steven was also very nice and personable, Thank you again.

Alvaro was amazing. It was the smoothest car buying transaction I have ever experienced. It was zero pressure, he made sure I knew all the options, gave me time to decide and even gave the exact offer I was looking for on my Tahoe trade-in right off the bat!! He even went as far as to unwrap some of the brand new black Jetta to be sure I got to see that color and drive the exact car I would be buying. He was the best. Once I made the decision he made sure I was through the buying process quickly and off in my brand new car in no time (total time there 2.5 hours!!! Amazing)

staff was very friendly and professional. I was there to correct 4 recalls. i think, I should've gotten a gas fill-up, car wash, something. it ended up costing ME money to get them fixed, cause i had to Uber to work.. very disappointed... Your recalls should NOT COST the customer ANY money its already taking my time to drop-off and pick up. Do better Volkswagen !!!

Overall I have had a good experience with this dealership. I feel like this time they could have been better with communicating. I had to call several times to see what was going on with my car. It took longer than expected be cause the technician broke a part and it had to be ordered. I dropped it off on Friday 9/22/23 and was supposed to get it back Saturday or Monday but didn't get it back until Tuesday. I wasn't offered a car to drive, I had to ask for it.